Privacy Policy
PRIVACY POLICY
Effective Date: September 10, 2026
This Privacy Policy describes how our plumbing business
("we," "us," or "our") collects, uses, and shares your personal information when you visit our website, request a service quote, book a service call, or opt into our text messaging programs.
1. Information We Collect
We collect information that you voluntarily provide to us
when you request plumbing services, contact us, or sign up for communications. This includes:
- Contact Information: Name, physical service address, billing address, phone number, and email address.
- Service Details: Information regarding your home's plumbing systems, requested repairs, photos uploaded for quotes, and service history.
- Payment Information: Credit card or financial details processed securely through our third-party payment processors. We do not store full credit card details on our servers.
- Communication History: Records of your emails, phone calls, and text messages with our team.
2. How We Use Your Information
We use your information to operate our business and
provide you with high-quality plumbing services. Specifically, we use it to:
- Schedule, dispatch, and confirm plumbing or heating service appointments.
- Send job status updates, technician arrival windows, and digital invoices.
- Provide accurate service estimates and follow up on quotes.
- Process payments for completed services.
- Send promotional offers, seasonal maintenance reminders, or newsletters (where you have explicitly opted in).
3. SMS and Mobile Communication
Disclosure
If you opt into receiving text messages from us (such as
appointment reminders, technician tracking links, or text-based quotes):
- Consent: We only send text messages to individuals who have explicitly provided their mobile number and opted in via our website forms, or written agreements.
- No Sharing for Marketing: We value your privacy. Mobile numbers and explicit consent collected for SMS purposes will not be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes.
- Opt-Out: You can opt out of text messages at any time by replying STOP to any message you receive from us.
- Rates: Message and data rates may apply depending on your mobile carrier plan. Message frequency varies based on your service activity.
4. Information Sharing and Third-Party
Providers
We do not sell your personal data. We only share your
information with trusted third parties necessary to run our operations:
- Service Software: Field service management tools used for dispatching our plumbing technicians and tracking jobs.
- Payment Processors: Secure financial institutions that process credit card or financing payments.
- Communications Providers: Services that deploy our automated email alerts, technician tracking maps, or text messages.
5. Data Security
We implement standard physical and electronic security
measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no transmission over the internet or mobile network can be guaranteed 100% secure.
6. Your Rights and Choices
You have the right to access, update, or request the
deletion of your personal data at any time. You can opt out of email marketing by clicking the "Unsubscribe" link in any email, or opt out of text messaging by replying STOP.
7. Contact Us
If you have any questions or concerns regarding this
Privacy Policy or how your data is handled, please contact us at:
- Business Name: Bill Gruber Inc
- Email Address: office@flushedwithpride.com
- Phone Number: (215) 357-5077
- Mailing Address: PO Box 500, Rushland, PA 18956
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